Store Policies & Terms

By using our services, you agree to the following terms and conditions. These terms govern your use of SAN-X Auto Solutions services and ensure a clear understanding between our company and our valued customers.

• All estimates are subject to vehicle inspection and may be adjusted based on actual damage assessment
• Services will be performed in a timely and professional manner by certified technicians
• Payment is due upon completion of services unless other arrangements have been made in advance
• We reserve the right to refuse service if safety concerns are identified
• Customers are responsible for removing personal belongings from vehicles before service

SAN-X Auto Solutions stands behind our work with comprehensive warranty coverage. We are committed to ensuring your complete satisfaction with every repair.

Paintless Dent Repair (PDR)

• Lifetime warranty on all PDR services
• Coverage includes workmanship and repair integrity
• Warranty is transferable to new vehicle owners

Body Work and Paint

• Warranty coverage varies by service type and extent of repair
• Typical coverage ranges from 12 months to lifetime
• Specific warranty terms will be provided in writing with your estimate

Warranty Exclusions

• Damage caused by subsequent accidents or collisions
• Damage from natural disasters (hail, flooding, etc.)
• Normal wear and tear or environmental damage
• Negligent maintenance or improper care
• Modifications made by third parties

Information We Collect

We collect personal information you provide when scheduling appointments and using our services, including:

• Full name and contact information (phone number, email address)
• Physical address for valet pickup and return services
• Vehicle information (VIN, year, make, model)
• Insurance details (carrier, claim number, deductible amount) when applicable
• Photos of vehicle damage for estimation purposes
• Payment information for processing transactions

How We Use Your Information

Your information is used exclusively to:

• Process your repair requests and schedule appointments
• Communicate with you about your repair status and updates
• Coordinate with insurance companies for claim processing when applicable
• Provide valet pickup and return services
• Send service reminders and follow-up communications
• Improve our services and customer experience
• Comply with legal and regulatory requirements

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely using encrypted connections and access is restricted to authorized personnel only.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. Your information may be shared only in the following circumstances:

• With insurance companies when processing claims (with your authorization)
• With service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or legal process
• To protect our rights, property, or safety, or that of our customers or others

SMS/Text Message Consent

By providing your mobile phone number and agreeing to receive messages, you consent to receive text messages from SAN-X Auto Solutions regarding:

• Appointment confirmations and reminders
• Repair status updates and completion notifications
• Valet service pickup and return scheduling
• Service-related questions and follow-ups

Standard message and data rates may apply based on your mobile carrier's plan. Message frequency varies based on your service needs. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.

Your Rights

You have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Withdraw consent for data processing where applicable

We follow a proven six-step process to ensure the highest quality repairs and exceptional customer service:

1. Inspection: We thoroughly inspect your vehicle to assess all damage, including visible and potential hidden damage that may affect the repair.
2. Detailed Estimate: We provide a comprehensive written estimate that includes itemized costs, timeline, and warranty information.
3. Approval: You review and approve the estimate before any work begins. We answer any questions and ensure you're completely comfortable with the proposed repairs.
4. Expert Repair: Our certified technicians perform the repairs using industry-leading techniques and quality materials.
5. Quality Control: We conduct rigorous quality inspections to ensure all work meets our high standards and your expectations.
6. Vehicle Return: We return your vehicle in pristine condition, providing documentation of all work performed and warranty information.

Appointment Scheduling

• Appointments must be scheduled at least 24 hours in advance for in-shop inspections
• Valet pickup and return services require a minimum of 2 hours advance notice
• Cancellations or rescheduling must be made at least 24 hours before your scheduled appointment time
• Late cancellations or no-shows may result in a service fee for valet appointments

Payment Terms

• We accept cash, all major credit cards, and insurance claim payments
• Insurance deductibles must be paid at the time of service completion
• Out-of-pocket payments are due upon completion of repairs
• We offer financing options for qualified customers - ask for details
• Returned check fees apply per state regulations

Insurance Claims

• We work directly with most major insurance companies
• You are responsible for your insurance deductible
• Additional damage discovered during repair may require supplemental insurance approval
• We will coordinate with your insurance adjuster to ensure proper coverage
• Final payment arrangements depend on your insurance policy coverage

Vehicle Preparation

• Remove all personal belongings from your vehicle before service
• We are not responsible for items left in vehicles
• Ensure your vehicle has sufficient fuel for test drives and quality checks
• Inform us of any mechanical issues that may affect the repair process

Customer Responsibilities

• Provide accurate contact information for service updates
• Respond promptly to requests for additional approvals or information
• Pick up your vehicle within 48 hours of completion notification
• Report any concerns about completed work within 7 days

If you have questions about our policies, services, or need assistance, please don't hesitate to contact us:

• Phone: (210) 555-1234
• Email: info@sanxautosolutions.com
• Address: San Antonio, TX
• Hours: Monday - Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 3:00 PM

We strive to respond to all inquiries within 24 hours during business days.